Starbucks Coffee Company
Reviews
I honestly wish I could give this Starbucks location zero stars… or even negative stars if that were possible. My visit tonight through the drive-thru was one of the most disappointing experiences I’ve had at Starbucks. I expect a drive-thru to be quick and convenient: you order, pick up, and go. Instead, I was handed a cup that was dirty. There was chocolate smeared on side of the cup, the sleeve was sticky, and there was drink spilled all over the lid. Video shows how it looked after I had started to clean the top and side. It’s unacceptable to pay Starbucks prices and receive something that looks like it was thrown together without the slightest care. When a customer is going through a drive-thru, they shouldn’t have to pull into a parking spot and clean off their drink just to be able to hold it. That defeats the entire purpose of ordering this way. What’s even more frustrating is that it doesn’t seem like anyone bothered to double-check the drink before passing it out the window. It genuinely feels like the baristas at this location no longer take pride in what they’re serving. I’ve gone to Starbucks for years, and I understand mistakes happen… but this wasn’t a small mistake. This was a lack of basic cleanliness and quality control. I really hope management addresses this, because there’s no reason customers should be receiving drinks in this condition.
They are the most friendly crew. They recognize my voice at the drive thru and say “Good morning Mike are you ordering the usual “. They verify repeat the order on it is ready when I pull up. My coffee from here is always the best of any of the local Starbucks
The worst service ever. The store manager was very rude and not ready to talk. They made me wait 30 minutes just for a drink. When I asked he said there is waiting. People order after me got the drink and moved on. The staff was very rude and do not care for their customers.
Hi guys, spend less time chatting with each other and acknowledge your customers in the store. Also floor is disgusting. Thanks 9:30 am 7 employees in the store.
Blake that works at this location is fabulous! Always smiling and gets the order perfect every time! He is absolutely an asset to the company!
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