Saunders Jewelry

Donald Taylor★★★★★5 months ago

I went here yesterday and even though I was one of two people in the store in the middle of the day, it was like I was an inconvenience. I was wearing sweats, and they were judging me based on that. They said they would buy some gold from me and make 30-40% on the gold but if I wanted to pick another gold item (which I did) that they would work with me on price. The old man told the really unpleasant blonde woman to work with me. She didn’t budge on the sticker prices (seriously?) of new gold that was half the wight of what I was trading toward it. These people have no intention of providing customer service to a tribe who doesn’t LOOK like a millionaire. Guess what owners? You turned away 6 figures in sales in the next couple months with your attitude. Don’t judge a book by its cover, you may go out of business next time. Avoid this place!!! Go to the gem vault or drive to Princeton or lambertville.

sofia fanarisios★★★★★8 months ago

I had an amazing experience at Saunders! I got my engagement ring that was a unique design made years ago at a local place in New Hope, after a year it cracked and lost small diamond I felt like it was all my fault… They fixed it for me at a premium price and welll here we are a two years later with the same issue. I took my ring into Saunders they identified the problem as a design flaw. They fixed it in 1 day and it cost less than the repairs at the original place (that I’d expect from them to stand behind their design). They also untangled a really delicate necklace in minutes for no charge! Super happy, would recommend (and have already) to everyone I know!!!

Peter Nardelli★★★★★5 months ago

Excellent and prompt service. My wife had to have her wedding band cut off due to some knuckle swelling over time. Ed removed it with perfect expertise at no charge.

Karen Alvarez★★★★★4 years ago

This is the best jewelry store around! I went here several times shopping for my engagement ring. They were always patient with me and showed me all of the options so I could pick the best one. I love my ring and am so happy that I get to wear it forever!

Susan Samms★★★★★a year ago

On Monday August 4th 2025, I entered the premises of Saunders Jewelry, in Flemington for the first time, ever. A few weeks prior, I purchased a replacement chain for a jade pendant, however, the clasp for the new chain was too large to thread thru the pendant bail. I spoke with Nancy Saunders and requested that the clasp on the chain be removed, allowing the chain to thread thru the pendant bail, and then replaced. Nancy agreed this was doable; she indicated that it would be a minimal cost. I called 3 days later and was told that the job would take approximately 3 weeks to complete. No problem! On Monday, 8/18, I received a call from the store to say that the chain/pendant was now ready for pickup. My husband picked up the item on Thursday and paid the bill. However, when I examined what was done, I was very dissatisfied. Instead of doing as I had requested, “they” replaced the decorative pendant bail with a plain circular hoop bail. I returned to the store on Friday and pointed out to Nancy that the work I requested had not been done. Instead of acknowledging the discrepancy, she became defensive – told me everything that was done was as we had agreed. I disagreed and told her that I wanted to have the original bail returned to me – showed her a picture of the pendant so we were both in agreement regarding what was to be returned. Nancy took the chain/pendant from me, went into the work room and returned a few minutes later to say that “they” would rectify the problem. Two hours later I received a call from her to say that the chain/pendant was ready for pickup. I returned to the store; she handed me an envelope containing the items. She also handed me a credit card slip, refunding the original payment - $26.66 and summarily told me not to ever return to their store – she did not like my attitude… I departed with my chain/pendant and credit for the original amount charged. For better than 25 years we were patrons of the Sherman jewelry establishment, also in Flemington. We developed good relationships with the owner and management team; 99% of all our jewelry purchases was thru the Sherman Store. We were extremely disappointed when Sherman decided to close their store in Flemington. On August 13th, I thought that Saunders Jewelry would be the replacement for the now departed Shermans; sadly, that will not be the case. Flemington is a relatively small community; and the objective of most businesses in the area is to develop an interactive and communal relationship with its customers - clearly needed, in order for them to survive and grow. Based on my experience, along with the trove of negative comments posted on various review sites, the Saunders appear not to be in step with this objective. One can only assume that the original owners – the parents of Ed Saunders, bought into the communal approach to doing business – they would not have survived as long as they did, without it. A direct message needs to be delivered to the current owners – Ed and Nancy Saunders. The customer always comes first; without them, there is no business. Obnoxious and impolite behavior will not be tolerated and the consequences will be a severe decline in patronage and business volume. As a community this message MUST be delivered to the current owners – Ed and Nancy Saunders.