LOFT

Liz Billies★★★★★5 months ago

Great experience on Sunday, March 12. I found everyone there to be helpful and all were engaging with the customers. Very different from the nearby stores. Good job, Elizabeth. Your team was friendly and helpful without being too much. Well done.

E M★★★★★a year ago

I’d like to give a good rating but it’s hard when nobody even answers the phone for you to talk to. I waited for more than 5 min and have called multiple times and you know the store is open. Terrible initial experience with this location.

Jillian Neitheimer★★★★★5 years ago

This store has horrible costumer service. I love the loft, love their stores, and spend much money in there. Other lofts practice appropriate customer service (greeting upon entry, asking for help as you shop, getting a fitting room, etc). This shop has many employees that do no practice this. It’s frustrating because most of the time I am the only customer or maybe in there with one other shopper. I have to say a few ladies have been kind in there but I don’t see them often or regularly. I have literally stood in this location with arms full of goods... only to put everything back to order online bc the people were not helpful and rude . For as much as businesses are struggling right now, you would think they would be working harder to keep customers happy. Tonight the girl was annoyed with my every move. I had a simple return and was beyond pleasant. I had to wish her a good night as she seemed bothered to assist me. I am over this shop.

Robin S★★★★★3 years ago

This store has a horrible manager. Christina is rude, unprofessional and very discourteous. I was in the store today to exchange an item. The associate was very nice but did not give me the correct change. I went back to the store and explained the sit and that I was owed 15.00. Kelly and the other ladies there did try to help and I apologize for the extra work they did on my behalf BUT Christina was on the phone yelling at me about how they have a protocol and since the registers are not over, they are unable to give me the money back. So okay a lesson learned. Use my charge from now on BUT Christina is about as rude as I have ever met. She was actually YELLING at me since I asked if there were cameras that could check the denomination of the $ given to the clerk. I am going to send a letter to the president of LOFT and anyone else that will listen. This woman is about the worse leader I have ever encountered. Stay away from this store and Christina. I feel sorry for the woman at the store. Again, going to the top. Christa was screaming so loud, I let the other ladies listen and the phone was not on speaker!!

Fer Rios★★★★★8 months ago

Listed closing hours at 7 but they closed at 6 I guess ? What a waste of time. Update your hours.